by Robin Weston | Dec 6, 2023 | Managed IT
It’s no secret that automation has changed everything about the way people operate their businesses. Call centers are no different, with 70% of consumers contacting customer support by phone, the use of call center automation software will only get stronger. If...
by Robin Weston | Nov 29, 2023 | Managed IT
How can integrating your VOIP system with your CRM platform transform your business? The answer lies in the right API integrations. This guide sheds light on the powerful union of VOIP and CRM platforms, focusing on leaders like Salesforce, HubSpot and Microsoft...
by Robin Weston | Aug 11, 2023 | Managed IT
Yahoo Finance declares that the market for call center AI will grow by $2.7 billion from 2022 to 2027. Should this come to fruition, this would register a CAGR of 22.42%. Brands worldwide are celebrating how contact center AI is improving the customer experience. What...
by redwall | Aug 12, 2019 | IT Security, Managed IT
“Knowledge is power,” right!? That’s a trite old statement that only applies to a person when that knowledge is within their own comfort zone. Another well-worn statement is, “Ignorance is bliss.” My previous article The Buyer’s Journey focused on how businesses...
