Wait… My phone system can talk to my CRM?

Wait… My phone system can talk to my CRM?

There are more Unified Communications (UC) features bundled with VOIP services than most people can count. Many providers have such a litany of options that you would think you could fire half of your staff based on what is included in some of these feature lists,...
What The Heck Is Fiber Internet Anyway?

What The Heck Is Fiber Internet Anyway?

It’s time for some fundamental education. I get a lot of questions about “Fiber” internet, and there is much confusion about what it really means. Here is straight-forward reference information about the major Internet Service types overall, plus recommendations about...
There’s nothing to be afraid of.

There’s nothing to be afraid of.

“Knowledge is power,” right!? That’s a trite old statement that only applies to a person when that knowledge is within their own comfort zone. Another well-worn statement is, “Ignorance is bliss.” My previous article The Buyer’s Journey focused on how businesses...
The Buyer’s Journey

The Buyer’s Journey

We all love a good story arc right? The Quest, The Hunt, The Search…The Journey. What’s more fun than vetting and obtaining new technology providers!? Oh, you thought this post was about something more mythical… Sorry for taking this write up from something as...
“The Guy”

“The Guy”

So tell me about your “Guy.” No, I’m not asking about your personal life. I’m asking about that person in your company who is the jack of all trades. That one person you call every time a strange pop-up appears on your computer screen, when you need to change a...