by Robin Weston | Aug 28, 2023 | IT Security
These days, over a quarter of all call centers are using cloud technology, saving them more than 40% of their hosting budget long-term. It might be time to join this trend, to ensure you make the most of your time and money. How would you know which to pick, and how...
by Robin Weston | Aug 11, 2023 | Managed IT
Yahoo Finance declares that the market for call center AI will grow by $2.7 billion from 2022 to 2027. Should this come to fruition, this would register a CAGR of 22.42%. Brands worldwide are celebrating how contact center AI is improving the customer experience. What...
