It's no secret that automation has changed everything about the way people operate their businesses. Call centers are no different, with 70% of consumers contacting customer support by phone, the use of call center automation software will only get stronger. If you're...
How can integrating your VOIP system with your CRM platform transform your business? The answer lies in the right API integrations. This guide sheds light on the powerful union of VOIP and CRM platforms, focusing on leaders like Salesforce, HubSpot and Microsoft...
Is your business fully leveraging data connectivity for optimal performance? If the term sounds vaguely familiar but you're unsure of its implications, you're missing out on critical advantages. Data connectivity is not just another tech buzzword. It's the backbone...
These days, over a quarter of all call centers are using cloud technology, saving them more than 40% of their hosting budget long-term. It might be time to join this trend, to ensure you make the most of your time and money. How would you know which to pick, and how...
Yahoo Finance declares that the market for call center AI will grow by $2.7 billion from 2022 to 2027. Should this come to fruition, this would register a CAGR of 22.42%. Brands worldwide are celebrating how contact center AI is improving the customer experience. What...
There are more Unified Communications (UC) features bundled with VOIP services than most people can count. Many providers have such a litany of options that you would think you could fire half of your staff based on what is included in some of these feature lists,...
It’s time for some fundamental education. I get a lot of questions about “Fiber” internet, and there is much confusion about what it really means. Here is straight-forward reference information about the major Internet Service types overall, plus recommendations about...
“Knowledge is power,” right!? That’s a trite old statement that only applies to a person when that knowledge is within their own comfort zone. Another well-worn statement is, “Ignorance is bliss.” My previous article The Buyer’s Journey focused on how businesses...
We all love a good story arc right? The Quest, The Hunt, The Search...The Journey. What’s more fun than vetting and obtaining new technology providers!? Oh, you thought this post was about something more mythical… Sorry for taking this write up from something as...
So tell me about your “Guy.” No, I’m not asking about your personal life. I’m asking about that person in your company who is the jack of all trades. That one person you call every time a strange pop-up appears on your computer screen, when you need to change a...