by Robin Weston | Dec 6, 2023 | Managed IT
It’s no secret that automation has changed everything about the way people operate their businesses. Call centers are no different, with 70% of consumers contacting customer support by phone, the use of call center automation software will only get stronger. If...
by Robin Weston | Nov 29, 2023 | Managed IT
How can integrating your VOIP system with your CRM platform transform your business? The answer lies in the right API integrations. This guide sheds light on the powerful union of VOIP and CRM platforms, focusing on leaders like Salesforce, HubSpot and Microsoft...
by Robin Weston | Sep 25, 2023 | IT Security
Is your business fully leveraging data connectivity for optimal performance? If the term sounds vaguely familiar but you’re unsure of its implications, you’re missing out on critical advantages. Data connectivity is not just another tech buzzword....
by Robin Weston | Aug 28, 2023 | IT Security
These days, over a quarter of all call centers are using cloud technology, saving them more than 40% of their hosting budget long-term. It might be time to join this trend, to ensure you make the most of your time and money. How would you know which to pick, and how...
by Robin Weston | Aug 11, 2023 | Managed IT
Yahoo Finance declares that the market for call center AI will grow by $2.7 billion from 2022 to 2027. Should this come to fruition, this would register a CAGR of 22.42%. Brands worldwide are celebrating how contact center AI is improving the customer experience. What...
